1. Price and payment
Products and bundles are priced in real currency and paid by card through secure checkout. Final amount, currency, shipping, taxes, and duties depend on checkout or support confirmation.
2. Orders not yet shipped
Orders may be cancelled before shipment. If paid, the refund will be returned to the original payment method.
3. Shipped or received orders
Because of product characteristics, opened items, damaged packaging, damaged labels, unsuitable storage, or items with uncertain storage status are usually not eligible for no-reason returns. Please contact support first for unopened items that may qualify.
4. Quality issues
If an item arrives damaged, incorrect, or with a suspected quality issue, contact support as soon as possible with order number, photos, or video. After review, we may arrange replacement, reshipment, or refund.
5. Refund method and timing
Approved refunds are returned to the original payment method. Processing time depends on the third-party payment provider.
6. How to request
Submit the request through support email or online support and include the order number.